“How much is this service?”
Answer from the studio’s approved service menu, then ask the minimum information needed to move forward.
Turn salon and studio enquiries into bookable conversations.
ReplySlot is designed for appointment-led teams that receive routine service, price, policy, and availability questions through WhatsApp or Instagram—and want people to handle the exceptions.
Good workflow candidates
Questions that are repetitive, specific, and connected to a calendar.
“Do you have anything Saturday?”
Offer times that respect the configured duration, buffers, working hours, lead time, and existing appointments.
“Can I move my appointment?”
Keep the existing booking and conversation together so the team can confirm a valid alternative and release the old time.
Keep judgement human
Not every beauty enquiry should be automated.
Consultations involving photos, suitability decisions, allergies, medical history, complaints, refunds, custom pricing, or complex colour work should move to a trained person. ReplySlot’s role is to recognize that boundary and preserve the conversation.
Can you tell from a photo whether this treatment is right for me?A team member should review that. I’ll bring them into the conversation and keep your message here for context. Automation paused · team notified
Questions to answer before a pilot.
How many booking enquiries arrive through WhatsApp or Instagram in a typical week?Which questions have fixed, approved answers—and which require a stylist or therapist?Where is the source-of-truth calendar today?Does each staff member need a separate calendar or can the workspace use shared availability?Who takes over when a request needs human judgement?What booking outcome would make a pilot useful to the business?
See a message become a clear next step.
Run a booking, rescheduling, or human-handoff scenario in the interactive demo.
Try ReplySlot’s demo