A customer writes naturally
The conversation begins in WhatsApp or Instagram with a question, booking request, or request to change an appointment.
From customer message to confirmed appointment—without losing team control.
ReplySlot combines approved business information, availability rules, calendar checks, and a clear handoff path. It is designed for routine administrative booking, not decisions that require professional judgement.
The workflow
Five steps, with a person available when the conversation needs one.
ReplySlot uses approved knowledge
The assistant answers from the services, policies, business hours, and FAQs configured by the business.
Availability is calculated
Service duration, buffers, lead time, opening hours, and existing appointments determine which times can be offered.
The booking is rechecked
Availability is validated again before confirmation. When Google Calendar is connected, free/busy information can be part of that check.
Exceptions go to the team
Sensitive, low-confidence, or exceptional requests can pause automation and enter a review queue with their context intact.
Business controls
The assistant works inside boundaries you configure.
Each workspace controls the knowledge, tone, services, availability, booking rules, and automation state. Team members can review conversations, take over, and inspect an audit trail.
Approved knowledge rather than open-ended business claims Configurable human-handoff threshold Service durations, buffers, and lead-time rules Shared conversation and appointment context Export and deletion controls for workspace data
What teams should qualify before relying on the workflow.
Staff and resources
Independent staff calendars and simultaneous resource capacity are not part of the current documented scheduling model.
Existing booking systems
Direct integrations with Fresha, Booksy, Vagaro, Square, Boulevard, and Mangomint are not currently established.
Sensitive decisions
Clinical advice, emergencies, diagnoses, pricing exceptions, and similar decisions belong with qualified people.
These boundaries are stated plainly so a business can validate fit before making operational changes.
See a message become a clear next step.
Run a booking, rescheduling, or human-handoff scenario in the interactive demo.
Try ReplySlot’s demo